Key User

At GXO, we are constantly looking for talented people at all levels who can provide the level of service our company requires. A positive work environment creates happy employees, which increases productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

What we are looking for

Currently, we're looking for a Key User specialist in solving computer and processes problems. You will ensure compliance with the quality of service.

What will you do on a day-to-day basis

Your responsibilities will be :

• Specialist in solving computer and processes problems.
• Responsible for the first-level activities in the technical assistance service, assisting warehouse users with WMS issues; second and third-level escalations (European support) based on problem identification.
• Definition of scope and requirements for WMS change requests and new functionalities. Responsible for the change requests and process follow-up.
• Testing of the warehouse management for new developments, ticket management for error fixes, assistance in the delivery of new warehouse management versions, supporting the maintenance team for problem resolution.
• Management of relations with clients caused by software problems (SW), ticket progress updates.

What you need to succeed at GXO :

Also, it would be great if you are :

What do we offer you?

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

J-18808-Ljbffr

J-18808-Ljbffr