Customer Success Representative - EU markets (multiple opportunities)

CORPORATE SUMMARY

Who You Are :

Angel Aligner is a global service provider of clear aligner technology, production, and sales. Since founded in 2003, we have been working on developing high-tech products to bring beautiful smiles and confidence to people around the world.

Over the past 20 years we maintain a productive corporate-academic partnership with many different orthodontists and universities around the world, and our R&D team has made tremendous breakthroughs in many fields, to ensure that Angel Aligner is at the cutting edge of technology and product development. Over 150 patents have been obtained in respect of processing, clear aligners, manufacturing, and 3D printing technology.

Why Angel Aligner ?

With over one million patients treated and over two decades of innovation, we’re not just transforming smiles—we’re aiming to shape the future of clear aligner therapy. At Angel Aligner, our customers come first —our orthodontist clients and their partners are at the heart of everything we do. We anticipate their needs, delivering personalized, effective, and reliable solutions.

DESCRIPTION

We are looking for our new Customer Success Representive to support our customers in Europe, who are premium orthodontists located in various countries, recognized for their expertise and willing to step into a more advanced level of their patients’ treatment.

This position is not an administrative role. You will be the interface of the company and will act as an advisor. You will assist doctors in their daily needs and ensure that their dental office is running efficiently, and patients are served with reactivity, respect and according to their expectations. The CS representative will represent Angel Aligner full digital portfolio suite, during their daily work in direct contact with doctors.

RESPONSIBILITIES

• Serve your dedicated territory based on your languages' assets and provide support to other countries when needed
• Open, validate and maintain customers’ accounts in our systems
• Answer as quickly as possible incoming requests from customers through different channels (email, phone, website…) to achieve the best resolution, delivering strong customer experience
• Support customers facing technical difficulties in processing online orders and solve digital issues, related to the treatment and ordering platform (file upload, modification of treatments, needs for refinements…)
• Introduce the fundamentals of the product portfolio and solution’s benefits while escalating needs for additional training to the technical and clinical teams
• Provide information about the status of deliveries / shipment in a timely and constructive manner
• Handle customer complaints, raise issues through our systems, monitor them until full resolution and deliver accurate communication to customer
• Collect and