Senior Operations Manager

About the RoleKonecta is a leading global service provider in customer management business process and digital outsourcing, with 120,000 employees working in 30 languages across 4 continents and 26 countries. Focusing on unique industry needs, Konecta offers end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions, and cutting-edge technologies.As a leader with a passion for people and performance, you will oversee site performance, drive operational excellence, and lead a multicultural team to deliver top-tier service to global clients.Responsibilities :

• Lead and develop teams to achieve service, quality, and performance goals- Ensure compliance with client KPIs, SLAs, and internal standards- Foster a positive work culture supporting employee engagement and retention- Monitor operational efficiency and lead continuous improvement efforts- Maintain direct contact with clientsRequirements :
• Minimum 2 years' experience as a Site Director or equivalent leadership role in a call / contact center (international scope)- Exceptional communication skills in English, Spanish, and French- Strong analytical and decision-making abilities- Proven ability to lead large teams in a dynamic environment- Results-driven mindset with a focus on quality and customer satisfaction