Talent.com
Esta oferta de trabajo no está disponible en tu país.
Customer Service Specialist

Customer Service Specialist

Assa Abloy GroupCartagena, Campo de Cartagena y Mar Menor, España
Hace 10 días
Descripción del trabajo

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. We have a fantastic opportunity available in the AMS (After Market Sale) department for a Customer Service role, providing support with 'spare parts' in our Hospitality business unit located in Cornellà de Llobregat, at our Global Solutions Headquarters in Spain.

The position of Customer Service Specialist at ASSA ABLOY will play a key role in product and growth advice in the BackOffice department, managing all daily activities related to quotations, orders, and material purchases.

In your new role, you will put your communication and problem-solving skills into action, contributing to customer satisfaction as well as business growth. This role will also offer you the amazing opportunity for networking and cross-department collaboration.

Your Role in Keeping the Future in Safe Hands…

As a Customer Service Specialist for the Global solutions division of ASSA ABLOY, you will work within a friendly and diverse environment as part of the After Market Sales (AMS) team in the Spanish Business Unit. You will also be part of a thriving cohesive international team.

Reporting to the AMS Manager, in your new role, you will be responsible for the following :

  • Update and maintain the product catalogue in the ERP.
  • Provide quotations to clients when needed.
  • Regularly control existing stock.
  • Analyse and update our product database.
  • Support your team and be a backup for the Ecommerce department.

What we expect of you…

  • Clients are at the centre of our business; therefore you MUST have a customer-centric mindset and can provide real examples.
  • You are able to understand and empathise with customers based on their needs and can support taking prompt action for requests or troubleshooting.
  • You can prove that you are proficient in English, both spoken and written. Any additional languages will be a bonus!
  • Ideally, you have 2 years of experience in customer service fields.
  • Additionally, you have proven experience and knowledge of Dynamics AX and SAP software.
  • You have a team working mindset and thrive as part of a diverse team.
  • Proven work ethics towards your job are needed.
  • It is essential that you display a proactive attitude in your everyday work.
  • You are a flexible person and can adapt to different situations.
  • You can work under pressure while maintaining a high standard of work.
  • You manage your time effectively, multitasking and being at the frontline of our demanding customers.
  • You have a good level of knowledge in Excel, Word, and PowerPoint.
  • Ideally, you will be located in Cornellà de Llobregat (or in the vicinity).

    • What you can expect from us…

  • Generous and competitive total rewards package.
  • Comprehensive and career-development resources to expand your skills and maximise your potential.
  • Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate.

    • Application

    You can submit your application by clicking ‘Apply Now’. We will not consider applications received via e-mail or through other channels. We will review applications continuously, so please apply as soon as possible.

    J-18808-Ljbffr