Technical Support Engineer

Responsibilities

• Responsible for all Growatt product technical support in Spain
• Remote technical support for product issues via telephone calls, email, and social communication software or APPs.
• Field services include onsite inspection & repair, inverter swap & fitting, inverter maintenance, and customer visits.
• Collect product failures, output feedback on major quality issues, and coordinate with staff in HQ to improve product quality.
• Work reports, troubleshooting documentation and comply with company

Qualifications

1. Power electronics major preferred, preferably in the photovoltaic industry

2. Ability to learn multi-series products quickly

3. Spanish is mandatory

4. Strong communication skills

5. Adaptable to frequent business trips, hard-working, able to work under high pressure, and willing to contribute to the company.

6. Familiar with basic instrumentation such as multi-meter, 485 tool etc.

7. Proactive, strong sense of responsibility, good communication skills and teamwork spirit, strong ability to implement goals and plans.