Night Auditor

This position needs relocation to Grand Cayman.

We are seeking a highly motivated and detail-oriented Night Auditor for a luxury boutique hotel. As the Night Auditor, you will be responsible for overseeing the hotel's operations during the overnight shift, ensuring the accuracy of financial transactions, maintaining a welcoming atmosphere for guests, and ensuring smooth and efficient hotel operations. This position is critical to the daily success of the hotel and will require a proactive, service-oriented individual who thrives in a dynamic environment.

Key Responsibilities :

• Guest Service & Hospitality :
• Provide exceptional guest service to ensure the satisfaction of our overnight guests.
• Respond to guest inquiries, requests, and complaints in a prompt and courteous manner, ensuring a personalized experience.
• Assist with check-ins and check-outs during the overnight hours.
• Monitor the hotel’s security system and ensure the safety and security of guests and staff.
• Perform all night audit functions, including balancing and verifying daily hotel financial transactions and reports.
• Reconcile the hotel’s daily revenue, ensuring that all charges are correct and properly accounted for.
• Process nightly financial reports and ensure accuracy in billing and revenue distribution.
• Ensure proper coding and reconciliation of hotel charges and credits.
• Operational Duties :
• Ensure all reports, guest folios, and room status updates are complete and accurate.
• Maintain accurate records of any guest issues, incidents, or requests and follow through to resolution.
• Communicate and work closely with the day shift team to ensure smooth transition and update on key operational matters.
• Administrative Tasks :
• Complete end-of-day financial processes and submit required documentation to the accounting team.
• Assist in maintaining cleanliness and orderliness of the front desk area.
• Support the management team by providing feedback on guest preferences, issues, and operational insights.

Qualifications :

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