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Customer Success Manager

Social Linkssantander, España

Hace 10 días

Descripción del trabajo

Hey there!

We're Social Links, a leading global OSINT company headquartered in the US. We integrate data from over 500 open sources, including social media, messengers, blockchains, and the Dark Web, to provide comprehensive visualization and analysis for efficient investigations.

We are actively growing, with the goal of becoming a $1B unicorn company by 2026 while building an international OSINT community. As a customer-centric organization, our customers are incredibly important to us. Everyone contributes to customer success, but the largest contribution comes from our highly engaged and international Customer Success Team.

We’re excited to announce an opportunity for a Customer Success Manager with :

Strategic and customer-centric thinking to establish long-term relationships with our customers, understand their needs, and ensure their success
Experience in Customer Success Management, Key Account Management, or Management Consultancy
An agile and highly proactive way of working, ideally with experience in hyper-growth environments
Experience in the OSINT market and / or working with Government and Law Enforcement organizations
A growth- and solution-oriented mindset
Ownership and a collaborative approach towards other departments such as product, partnerships, new sales, marketing, etc., to achieve our company goals
Technical adeptness and the ability to quickly learn new developments and their value for customers
Passion for making the world a better place with our technology and vision
Excellent communication skills (written and oral)
Fluency in English, with proficiency in one more language being ideal

Our Customer Success Managers are responsible for :

Ensuring the success and value creation for our customers, understanding and helping them achieve their goals

Managing and developing our customers, ensuring their renewals and upselling them in line with their goals

Setting customers up for success with our product (skills, capabilities, materials, etc.), ensuring great product adoption

Maintaining high customer engagement, and establishing close collaboration with customers via 1 : 1 meetings, QBRs, events, etc. Most interactions will take place online, but some meetings will be in person (traveling up to 20% of your working time)

Identifying potential customer references and advocates, and developing customer success stories with them

Why Join Us?

Competitive salary

Stock options

Opportunities for learning and development with interesting and challenging tasks

28 days of annual leave and 30 days of sick leave annually

Flexibility to work from anywhere in the world (except Russia and Belarus)

Collaboration with enthusiastic professionals who are passionate about making a difference

And of course, you will be a part of a company that is on the path to becoming a Unicorn, with ambitions set on a successful IPO

If you're ready to take on this exciting challenge and grow with us, we'd love to hear from you!