Senior Change Experience Specialist

The CE&L team is passionate about the people-side of change and drives holistic technology experiences. This ensures that investments in tools and technology are successfully adopted by individuals. You will be responsible for leading Organisational Change Management planning and the successful adoption of Informatics products and solutions.

Responsibilities :

• Create strategies to inform and empower impacted audiences for IT-driven changes. Partner with key stakeholders to influence organizational behavior change and ensure compliance.
• Design innovative communication campaigns for complex topics. Simplify and streamline communication processes.
• Collaborate with stakeholders on function-specific communication strategies for complex IT changes.
• Advise on project, portfolio, and annual communication plans, selecting optimal channels and media to keep IT and business groups informed.
• Manage end-to-end user communication strategies and oversee their execution.
• Identify training needs, analyze results, and develop or improve learning programs accordingly.
• Partner with domains, product lines, and change strategy leads to assess training needs and define content criteria.
• Manage activities related to designing, preparing, delivering, and assessing IT training programs, ensuring seamless delivery and content accuracy.
• Develop training materials in various formats (visual guides, presentations, videos) that are relevant and easy to understand.
• Engage audiences using Change Management models (e.g., ADKAR, Lewis) to facilitate effective knowledge transfer and adoption.
• Review and update learning content regularly; develop methods to evaluate program effectiveness.
• Apply organisational change management concepts to high-impact communication plans involving behaviour change.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Manage resistance to communication plans and build awareness to foster change adoption and advocacy.
• Provide strategic input on content and topics for IT training at your organisation.
• Partner with domain and product leads, and advise on resource management to optimise efficiencies.
• Build strong relationships and collaborate effectively across teams, inspiring and engaging a diverse workforce.
• Communicate complex ideas clearly at all organisational levels, including presentations and written content.
• Manage projects efficiently, multitasking in a shifting environment, and proactively addressing needs.
• Partner with clients to understand needs and build effective relationships.
• Stay informed about emerging technologies and translate technical jargon into simple, user-facing communications and training.
• Apply change management practices and instructional design methodologies.
• Experience working with Agile methodologies.
• Proficiency in English.
• A Master's degree or equivalent in a related field.
• A minimum of three years of relevant experience in Organisational Change Management.

About Us :

We are passionate about driving holistic technology change experiences that ensure investments in tools and technology are successfully adopted by individuals. Our team works collaboratively across departments to deliver cutting-edge solutions that meet our clients' evolving needs.

What We Offer :

We offer a dynamic and supportive work environment that encourages professional growth and development. Our team members enjoy a competitive salary and benefits package, as well as opportunities for career advancement and continuing education.

Contact Us : J-18808-Ljbffr