Customer Lifecycle Manager with Dutch

In collaboration, we are thrilled to support a leading Outsourcing / BPO company in hiring a dedicated Dutch-speaking Customer Lifecycle Manager for their Málaga office. 🌞 If you’re eager to build impactful customer relationships, drive cloud-based solutions, and thrive in the sunny south of Spain, this opportunity is perfect for you!

Position : Customer Lifecycle Manager

Location : Málaga, Spain

Employment Type : Full-time

Compensation : Competitive base salary + potential bonuses

What You’ll Do :

Build First Impressions : Serve as the first point of contact for new clients, creating a strong start to a long-lasting partnership.

Lead the Sales Journey : Manage the full customer lifecycle, guiding clients from lead generation to purchase, tackling challenges, and negotiating solutions.

Connect & Qualify : Engage small to medium-sized businesses to identify their specific needs and how Microsoft cloud solutions can support their growth.

Maximize Cloud Solutions : Collaborate closely with Solution Specialists to identify opportunities for up-selling and cross-selling leading Microsoft products.

Showcase Value : Demonstrate how our clients can leverage cloud technologies to meet their goals, and illustrate the potential of Microsoft’s ecosystem in supporting future growth.

Exceed Targets : Work with a strong focus on achieving monthly targets by driving pipeline, sales, and customer satisfaction. Contact 200 leads and convert 30 opportunities monthly, supported by high daily activity and engagement.

Customer Engagement : Use social, digital, chat, video, and phone tools to effectively reach clients and build strong connections.

Voice of the Customer : Act as a feedback champion, gathering insights from customers and sharing them with the team to continuously enhance services.

What You Bring :

• Fluency in Dutch and English (C2 level).
• Sales Experience : 2-3+ years of proven sales experience, including a minimum of 1 year in IT sales or account management.
• Communication Skills : Strong interpersonal and communication abilities, confident in engaging clients through multiple channels.
• Tech Proficiency : Experience with Microsoft products (Azure, Office 365, Dynamics 365) and CRM systems (Dynamics 365, Salesforce) is ideal.
• Self-Motivated : A proactive approach with a performance-driven mindset and a passion for cloud technology.
• Certification : Microsoft Fundamentals certification is a bonus.

Why Join Us :

Step into a role where you can inspire, connect, and make a real impact in sunny Málaga! 🌴 #CustomerLifecycleManager #DutchSpeaking #Malaga