Esta oferta de trabajo no está disponible en tu país.

Customer Care Claims Specialist- French Speaking (Hybrid Working)

Last Minute Groupmadrid, España

Hace más de 30 días

Descripción del trabajo

The Company

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience.

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. We run our business in 17 languages and 40 countries, with more than 1,500 employees spread across our offices worldwide.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here.

Job Description

Are you looking for a role in customer service? We are looking for someone to join the Claim department in our Customer Service department in the Madrid office. You will ensure customer complaints and standard requests are dealt with efficiently and with the right level of sensitivity.

Key Responsibilities

Investigating and resolving customer complaints through a variety of channels
Take ownership ensuring the customer is kept informed of any developments relating to their query until a full resolution is reached
Be confident and able to navigate the website and the travel booking systems efficiently and effectively
Lead by example representing the values of the business

Qualifications

Native or / and Good Knowledge of French and Spanish language (Speaking and Writing)

Customer service experience would be great

Quick to learn

Work to tight deadlines with a can-do attitude

Experience in travel-specific tools including GDS Sabre and / or Amadeus is a plus.

Additional Information

Perks of working with us :

2 paid days off per year for volunteering purposes

Occasional social events to foster connections among colleagues

Travel industry discounts and flash exclusive staff fares

We support our employees through life’s significant moments with leave options (e.g. parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Wish you were here? We do, too!

Selection process steps :

HR interview (10-30 minutes)

Interview (Manager) : soft skills + technical knowledge

J-18808-Ljbffr

Crear una alerta de empleo para esta búsqueda

Customer Care Specialist • madrid, España