Technical Account Manager

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WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.

About The Position

As a Technical Account Manager, you will oversee thriving customer relationships as the customer’s guide to achieving exceptional security. You will serve as the customer’s trusted security advisor and function as an extension of their team, imparting technical and security guidance and best practices. You will learn to be the partner’s / customer’s chief navigator, charting a path towards security maturity, mapping its journey and architecting a resilient posture. Further, as a customer advocate, your intimate knowledge and understanding of our customers will help shape the development of our cutting-edge technology and service. This role will be based in Spain.

A day in the life…

Technical Account Managers at WatchGuard have a unique day-to-day due to the nature of cybersecurity and MDR services. You will meet with partners / customers to review their security posture, analyze security alerts and incidents, emerging threats, and support tickets. You will also be an escalation point for communication issues and document your findings to share with teammates and clients.

Skills And Qualifications

• You are customer-focused, data-driven, and process-oriented with Windows systems administration experience.
• You have success in a technical customer-facing role.
• You work well in a fast-paced environment, facing obstacles with positivity and integrity.
• You are committed to professional development and business growth in a rapidly expanding market.
• You can handle ambiguity, communicate effectively with partner teams, and understand the customer experience.
• You speak Spanish and English; knowledge of German is a plus.

Experience

Why Work for WatchGuard?

WatchGuard is a global leader in network security, endpoint protection, multi-factor authentication, and secure Wi-Fi. Our products protect over 250,000 customers worldwide. We foster an inclusive workplace valuing diversity, offer flexible work arrangements, and support work-life balance. We are committed to equal employment opportunities and provide accommodations for individuals with disabilities.

Additional Details

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