Customer Service Representative

Customer Service Representative

Apply locations : Tres Cantos, Madrid

Time type : Full time

Posted on : Posted 2 Days Ago

Job requisition id : VAC22762

The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively, in line with the relevant guidelines. He / she ensures adequate and reliable customer administration, contributing to customer satisfaction and the realization of the commercial targets of the OpCo.

Activities include accepting and processing incoming orders, answering questions, solving problems, and addressing customer complaints on orders, ensuring customer satisfaction and continuity of the relationship.

The Customer Service Representative role is located within the Customer Service department of an OpCo. The main function of the department is to handle orders and provide coordination with customers about products, delivery options, and complaints. The client base may include a variety of customers, from independent clients and distributors to individual farmers and key account customers.

At levels IV and V, the role may include team leader / supervisory responsibilities for lower levels, planning, coordinating, and supervising the activities in the Customer Services team to optimize work distribution.

Job Description :

• Sales and Sales Support :

Supports and initiates follow-up actions by contacting customers and informing them about products to contribute to effective customer communication.

Handles incoming orders to ensure timely and proper delivery, including monitoring and entering order data into automated systems.

Manages records and handles all customer requests and incoming orders in line with company policies.

Logs and resolves all customer problems / requests within prescribed timescales to maintain customer confidence.

Signals bottlenecks in processes, procedures, and / or systems, contributing to optimization.

Communicates with clients about solutions to problems and informs managers on complex issues.

Our Organisation :

Trouw Nutrition is the global leader in innovative feed specialties, premixes, and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products, and nutritional know-how. Our mission is Feeding the Future.

Equal Opportunity Employer :

Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to any protected status. Please advise us if you require accommodation during the recruitment process.

About Us :

Nutreco is a global leader in animal nutrition and aquafeed, with advanced nutritional solutions for millions of consumers worldwide. Our purpose, Feeding the Future , captures the challenge of feeding 9 billion people by 2050, balancing growth with responsible choices for people and the planet.

We believe in three core elements to future success : strategy execution, innovation, and competence of our people.

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