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IT support engineer

Ravago, Cataluña, Spain, Cataluña, España

Hace 11 días

Descripción del trabajo

IT Support Engineer

Ravago is a global provider of solutions in the distribution, resale and manufacturing of polymers, chemicals & life ingredients, and building materials. With a worldwide presence and a diverse portfolio spanning industries, Ravago is committed to delivering innovative and sustainable products to our day-to-day surroundings that improve the quality of life. Our dedication to quality, reliability, and customer satisfaction has established us as a trusted partner in the industry. We are a company that stays true to our values : human focus, professionalism, humility and entrepreneurship.

For more information about Ravago and our comprehensive range of products and services, please visit ravago.com.

Job Responsibilities

To take responsibility for telephone, mail & onsite IT service delivery to end-users and the administrative and organizational follow-up of tickets (incidents, request & changes) & updating CMDB, in order to provide a tangible and fast end user IT service. The second part of the role is to maintain the IT-infrastructure, resolve structural problems in order to ensure that the continuity and efficiency of the IT-infrastructure meets the needs of the organization and in order to guarantee its optimum availability and adherence to agreed service levels.

Requirements

Very good knowledge of Microsoft Platform Tools
Knowledge of other systems / programs is a plus.
Fluent Spanish and / or Catalan
Fluent English
Well organized and able to analyze an IT problem in a short timeframe
User / Client oriented
Motivated to help people with IT problems
Good communicator
Capable of understanding and accepting the impact on the business
Enjoy working in a team
Min. Bachelor ICT or similar by experience (3-5 years)
Availability to travel, from time to time, to a work centre of Grupo Ravago España (Manresa, Tarragona or Vic).

What do we offer?

To be part of the IT team of the Center of Expertise of Grupo Ravago.

Stable full-time project with a salary commensurate with the candidate's experience.

Partial subsidy of the corporate canteen for food service.

Working week of 39 hours and 40 minutes, with flexible hours and intensive working hours on Fridays.

Home Office policy : a maximum of 8 working days per month with a maximum of 2 days per week.

22 days' holiday + free time off.

We are waiting for you!

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