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Customer Support Agent with English (French and German markets)

Customer Support Agent with English (French and German markets)

CPM InternationalBarcelona, Catalonia, ES
Hace más de 30 días
Tipo de contrato
  • Quick Apply
Descripción del trabajo

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!

What will you be doing?

  • Providing an outstanding customer experience through every customer interaction
  • Handling telephone, email, and social media queries (where needed) and ensuring that all customer & client needs are met in a timely and professional manner
  • Dealing with queries regarding multiple brands and products (across several industries)
  • Constantly improving brand and product knowledge to deliver the highest quality of information to our customers
  • Embracing our company values and acting as a brand ambassador

Requirements

What skills & experience you’ll bring to us?

  • A fluent level of French / German with exceptional grammar and spelling skills
  • A high level of English (Both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Previous experience in a customer-facing role or a call centre environment would be a plus
  • Flexibility, adaptability, and ability to multi-task
  • Confidence and an enthusiastic telephone manner
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving
  • Strong team spirit and a "can do" attitude

    • Benefits

    What do we offer?

  • Start date : different start dates
  • Contract :  Temporary (1-month probation period)
  • Full or Part time (39 or 20 hours / week)
  • Salary :   competitive
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid Office work model :
  • Training :    Fully paid
  • Office location : Barcelona (La Sagrera)

    • Other Benefits :

  • Best-in-class people engagement activities and programs
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
  • Employee Assistance Program - Free, confidential, and impartial guidance and support
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
  • Option to sign-up for Discounted Private Health Insurance
  • Referral Program – Bring a friend and get a referral bonus
  • Access to LinkedIn specialised training & courses

    • Ready to Make a Difference?

  • Showcase your talent : Share your CV highlighting achievements and responsibilities.
  • Be you : No need for photos, age, marital status, or gender.
  • Our process : Submit CV, then email, phone screening, and video interview.

    • We're excited to meet you!

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