Client Onboarding Specialist

About Growave

Growave is a retention platform that drives growth for Shopify stores by offering Loyalty & Rewards, Referrals, Wishlist, Reviews, and Instagram UGC features. We power thousands of Shopify stores worldwide, including Lego, Crocs, Dermalogica, Unilever, Sony, and Aldo — and we’re growing fast across Europe and North America.

The Role

As a Client Onboarding Specialis t, you’ll guide new Shopify brands through their first steps with Growave — from setup and integrations to launch.

You’ll ensure each client feels supported, confident, and ready to grow with our platform.

What You’ll Do

Manage the full onboarding journey — from sign-up to successful app setup and launch

Understand client goals and tailor onboarding plans to their needs and timelines

Ensure smooth implementation of Growave features and integrations

Troubleshoot and proactively guide clients through setup challenges

Collaborate with Sales, Product, and Customer Success teams to deliver a flawless experience

Create and refine onboarding materials, templates, and processes

Gather client feedback to improve product usability and the onboarding journey

Ensure a seamless handover to the Customer Success team post-launch

About You

1–3 years of experience in Onboarding, Implementation, or Customer Success

Hands-on experience working with Shopify and within SaaS or eCommerce industries is required

Experience with SaaS or other eCommerce platforms is a plus

Fluent in English, Spanish, and Portuguese — other European languages are a plus

Strong communication, organization, and problem-solving skills

Tech-savvy, proactive, and flexible — able to adapt quickly in a fast-paced environment

Detail-oriented and genuinely customer-focused

Comfortable working remotely and across time zones

Schedule

12 : 00–21 : 00 Spain time (CET / CEST depending on season)

Ready to help Shopify brands launch faster and grow stronger?

Apply now and become part of Growave’s mission to make customer loyalty effortless for merchants worldwide.