Product Owner Atlassian ITSM

About the Role

We are looking for an experienced and driven Product Owner for Jira ITSM to lead the

development and continuous improvement of our Atlassian-based IT Service Management

environment. You will be the bridge between business stakeholders and technical teams,

ensuring that our Jira ITSM platform supports organisational goals, enables efficient service

delivery, and evolves with user needs.

Key Responsibilities

• Own and manage the Jira ITSM product backlog based on business priorities and stakeholder input.
• Translate business requirements into clear user stories, use cases, and acceptance criteria.
• Act as the primary point of contact for all Jira ITSM-related initiatives and projects.
• Collaborate with cross-functional teams, including IT operations, support, developers, and business units, to define and deliver value-added solutions.
• Continuously assess and optimise Jira workflows, automation, SLAs, and service request processes.
• Ensure platform scalability, performance, and user adoption by aligning the ITSM roadmap with business objectives.
• Conduct stakeholder workshops and user feedback sessions to identify areas for improvement.
• Please stay updated with Atlassian product updates, ITIL best practices, and emerging ITSM trends.
• Manage vendor relationships and evaluate third-party Jira plugins or integrations as needed.
• Please ensure compliance with security, governance, and data protection policies related to Jira usage.

Requirements

Nice to Have

ITIL v3 or v4 certification.

Experience working in international and multi-vendor environments.

Project management exposure or certification (e.g., PRINCE2, PMP).

What We Offer

A dynamic and supportive work environment with real impact.

International collaboration and exposure across teams and stakeholders.

Opportunities for professional growth and development.

Competitive salary and benefits package.

Flexibility and a people-first culture.

Join Us!

If you are passionate about service quality, process excellence, and stakeholder collaboration —

And you’re ready to lead the way in IT support management — we’d love to meet you!