Customer Success Manager - Bilingual (Spanish / English)

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 10,000 companies, 200,000 users in 90 countries around the world.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to make a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun.

Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles; each and every team member shares our vision and wants to be part of its success.

That's why we're expanding our Customer Success department and looking for a Spanish / English-speaking Customer Success Manager. Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our Spanish / EU clients.

Your key responsibilities will be to :

• Implement and onboard new customers
• Help our customers to use Teamtailor to its full potential, with everything from integrations in our marketplace to best practices and training opportunities
• Work as a strategic advisor & being goal-oriented for our customers
• Work proactively with renewals
• Build strong relationships
• Find new business opportunities with our existing portfolio customers, in the form of expansion sales, upselling / cross-selling
• Track customer accounts to identify churn risk and work actively to prevent them
• Collect and analyze customer feedback and present it internally
• Collaborate to develop and improve ways of working with customer satisfaction

As a Customer Success Manager at Teamtailor, you will be offered :

Is this you?

We value your personality and believe you're passionate about your work, ambitious, and work hard to achieve your goals!

Interested?

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