Customer Support Agent - Flemish Market (Morning Shift)

Customer Support Agent – Flemish Market (Morning Shift)

6 days ago Be among the first 25 applicants

This range is provided by CPM CX Centre. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

VIA is on a mission to revolutionize global transportation. By harnessing cutting‑edge technology, we're not just transforming daily commutes but also making a significant impact on reducing humanity's environmental footprint. In the Flanders region, they operate a micro‑mobility service for DeLijn, the Flemish public transport operator.

Are you passionate about helping others and providing outstanding service? VIA has the perfect opportunity for you! We are seeking enthusiastic Customer Support Agents fluent in Flemish to join our dynamic team.

What you’ll be doing

• Positive Interactions : Engage in positive and understanding conversations with customers, ensuring they feel heard and supported until all questions and concerns are resolved.
• Keep Records Updated : Maintain accurate customer records, including reasons for contact, solutions provided, follow‑up actions, and any other relevant information to enhance our service quality.
• Support Our Community : Provide exceptional support to our drivers and passengers via phone, email, and digital channels, logging and managing all issues and needs according to processes and guidelines.
• Achieve Goals : Deliver efficient and productive support to meet service levels (SLA) and contact‑centre KPIs.
• Live Our Values : Embrace and reflect the values of our client and CPM in daily work, following all policies, EU legal frameworks, and local regulations.

Requirements

Benefits

About us

At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it is reflected in the incredible opportunities we offer, how we do our work, and the way we interact with each other, our customers, and our clients.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether

Seniority level

Entry level

Employment type

Part‑time

Job function

Customer Service

Industries

Consumer Services

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