Position summary
Based on request or evolution.
As part of this role, you will work with users to resolve issues, support the learning team, and act as the first point of contact between ADP and our provider, the learning team, and our learners. You will participate in meetings and provide status updates to stakeholders.
You will integrate a mature support structure and assist in reporting to help forecast workload and provide insights.
What you'll do : Responsibilities
- Maintain learning technologies operations
- Be the main contact for learning technologies providers (DEFI, XPERTEAM) for daily operations
- Follow up on tickets and system malfunctions
- Ensure system interfaces are efficient and reliable
- Provide dashboards and reports for business needs
- Update platforms according to standards
- Customize and maintain the LMS platform
- Test in staging environment
- Collaborate with training and project teams on LMS improvements
- Proactively propose solutions
Partner with Stakeholders
Engage with stakeholders to understand and respond to needsProvide regular status updates and obtain approvals for changesParticipate in weekly meetings with providers and teamsAssist users of the systems
Support participants and learning consultants during sessionsPre-check requirements and categorize calls for reportingOrganize workshops for connection issuesCreate tickets for malfunctionsRequirements
College degree is a plus but not required; relevant experience is acceptableFluent in French; English is a plusProblem-solving and reporting skillsAbility to work in a multicultural environmentProactive and collaborative approachProficient in Microsoft OfficeBonus points
Experience in project managementExperience in a call centerWhy you'll love working here
Be yourself in a culture that values equity and inclusionJoin resource groups and networksOpportunities for growth and learningComprehensive benefits from Day 1Work-life balance resources and flexibilityFocus on mental health and well-beingCommunity engagement and volunteering opportunities#LI-LP2 #LI-Hybrid
Diversity, Equity, Inclusion & Equal Employment Opportunity
ADP is committed to an inclusive, diverse, and equitable workplace, providing equal opportunities regardless of protected characteristics. Hiring is based on needs, qualifications, and merit.
Ethics at ADP
ADP upholds high ethical standards and compliance. Learn more about our culture and values at ADP Careers .
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