Sales Support Specialist - Malaga (Spain)

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for Sales Support Specialist to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

About the role :

As the Sales Support Specialist , you will be responsible for providing first-level support to merchants and partners, assisting with product inquiries, internal processes, and resolving technical or commercial issues. You’ll be collaborating with various departments to ensure a smooth customer experience, identifying opportunities for upselling and maintaining accurate records.

What you’ll do :

• Provide first-level support to myPOS merchants, partners, and sales consultants, ensuring quick resolution of any issues.
• Assist customers with a variety of needs, including product inquiries about myPOS payment terminals, online services, and account setup, as well as helping them navigate KYC processes.
• Work closely with teams across the myPOS Group, such as Sales, Operations, and Finance, to deliver seamless customer experiences.
• Oversee and manage the processing of online sales for myPOS Ireland, owning the customer journey through to onboarding.
• Guide customers on how to use myPOS products and services, ensuring they feel confident and supported throughout the process.
• Help customers through account opening, KYC processes, and clarify pricing or fees for chosen products.
• Spot opportunities for upselling or cross-selling based on customer needs and provide recommendations.
• Keep track of daily business activities, manage customer support and complaints, and ensure everything runs smoothly.
• Maintain relationships with new and existing customers, providing timely and accurate support.
• Manage customer information in Zendesk, CRM, and internal systems while following all necessary procedures and guidelines.

This role is perfect for you if you have :

Why you should join myPOS :

Who we are :

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible, and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip :

Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, we want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!

Apply by filling in the form below and send your CV in English!

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