Customer Experience Senior Manager

Hello! We are Volotea, the airline of small and mid-sized cities in Europe.

Ready to lead transformative projects that will redefine the passenger experience?

At the forefront of aviation innovation, you’ll be at the heart of high-impact initiatives that enhance passenger satisfaction and streamline operations. This is your opportunity to be part of a team that doesn’t just manage processes but actively transforms them to create seamless journeys.

Responsibilities :

• Lead high-impact projects aimed at enhancing passenger experiences, optimizing operational processes, and ensuring seamless service delivery.
• Collaborate closely with airport teams, flight operations, customer service, IT, and external partners to ensure smooth project execution.
• Ensure full compliance with airline service standards, regulatory requirements, and operational best practices.
• Drive cultural transformation by embedding a customer-first mentality across the organization.

Qualifications :

Highly Valued Skills :

Experience with European LCC airlines and the ability to manage multiple tasks and challenges in a fast-paced, dynamic environment.

Volotea is an equal opportunity employer that values diversity and inclusion and strives to recruit diverse candidates. Our goal is to continuously improve and sustain an inclusive culture by attracting, developing, and engaging the best talent in our industry.

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