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Cloud Engineer - Technical Support Specialist
beBeeCustomerSupportbarcelona, EspañaHace 3 días
Descripción del trabajo2+ years of experience in Level 2 Support in the Microsoft environment. Good working know-how of Microsoft 365, Windows10 / 11 & Microsoft Endpoint Manager (Intune). A motivated, communicative, and reliable person who likes to take responsibility and feels comfortable in a lively, growing environment. Fluent level of German and good English skills. You have a BA / MA in computer science, electronics or similar education (Microsoft certifications). Permanent contract. Possibility to work from 32 to 40 hours per week. Competitive salary package, plus interesting fringe benefits. workfromanywhere in Spain. Compensation for monthly home office expenses and work set up extension. Work and evolve with the latest technologies like Power Platform, Dynamics 365, Azure, etc. from the Microsoft ecosystem. Structured career development plan based on your professional goals. Yearly training budget, Microsoft Certifications, and bi-weekly 'Tech Lunches'. Free language classes. One additional week of vacation for Corporate Social Responsibility. Annual team event in Switzerland or Spain.
L2 Technical Support Specialist Job Description
We are seeking a highly skilled L2 Technical Support Specialist to join our team. As a key member of our support team, you will play a crucial role in providing expert technical support to our customers.
- Job Responsibilities :
- Provide 2nd level technical support by acting as the technical expert in the support and operations team.
- Manage 2nd Level customer issues and problems (Windows 10 / 11 & Microsoft365).
- Collaborate with our 1st Level Support, DevOps & project squad.
- Work with 3rd party providers for technical issues or problems.
- Maintain and monitor the Windows cloud infrastructure for our clients.
Required Skills and Qualifications :
Benefits :
Choose your own hardware.
Others :
To be successful in this role, you must possess excellent communication skills, be able to work independently, and have a strong passion for technology. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply.
We commit to giving you feedback on each step, both in positive and negative cases.
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Technical Support Engineer • barcelona, España
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