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Customer Experience Specialist Dutch : Telecom
Personalbüro U. HerrmannValencia, Comunidad Valenciana, SpainHace más de 30 días
Descripción del trabajoNative in Dutch (C2), both oral and written. Fluent in English (at least B2 level) Previous working experience in hospitality or other customer facing roles is a plus Excellent communication skills with the ability to listen and show empathy You thrive for teamwork and fun and are part of the community Flexible and able to work in a fast paced working environment Autonomous, able to work independently as well as part of a team Tech savvy and familiar with Google Suite, MS office and CRM tooling Customer-focused, always have the customer’s best interest in mind Working schedule : Monday-Sunday 8AM-8PM, rotating shifts Excellent remuneration package based on experience, skills and performance Health insurance Free lunch Spanish lessons Bootcamp twice a week Drinks every Friday Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach career potential
Start :
DUTIES AND RESPONSIBILITIES :
- Communicate with customers through various channels such as phone, email, chat and social media
- Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
- Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
- Identify and address customer needs to escalate internally to improve and / or develop processes
- Ability to work collaboratively within a team as well as independently
- Maintain customer satisfaction and retention through impactful customer experience
REQUIREMENTS :
BENEFITS :
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Customer Experience Specialist • Valencia, Comunidad Valenciana, Spain