Drive Customer Satisfaction as a Senior Account Manager

We are seeking a seasoned Client Lead to spearhead client interactions and drive satisfaction through the customer journey map. With a strong background in sales process management, lead generation, and relationship building, this individual will excel in managing client relationships and achieving company goals.

The ideal candidate will possess experience in Salesforce ecosystem, large account management, and project management. They will collaborate with PMs to ensure the evolution and success of projects, identify potential gaps, and propose solutions.

Key responsibilities include :

• Leading negotiation, preparation, and presentation of commercial offers for assigned accounts
• Managing communication with clients throughout the presales process
• Sharing client sales strategy, objectives, and digital transformation roadmap with PMs
• Collaborating with PM / DM on project progress demos, management committees, and resolving client-related issues
• Monitoring project progress and identifying possible Up & Cross-Selling opportunities
• Writing success stories and sending satisfaction surveys to clients

To succeed in this role, the candidate must have at least 6 years of previous experience in business / technology consulting and a high level of English proficiency. Additional European languages are a plus.

Benefits

We offer a permanent contract, flexible schedule, certification plan, home office, flexible retribution, health insurance, and professional development opportunities.

Join our team and contribute to delivering real business impact through end-to-end solutions that integrate media, creativity, content, technology, and strategy.