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Data & Analytics Manager

Data & Analytics Manager

buscojobs Españaislas baleares, España
Hace más de 30 días
Descripción del trabajo

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation. We are looking for a Data & Analytics Strategist.

Responsibilities

  • Gain industry and market expertise by participating in various projects to provide clients with a "benchmark" perspective.
  • Possess a comprehensive understanding of the Analytics sector and the industry, contributing to business objectives by developing new products and services aligned with client needs.
  • Analyze, estimate, and develop proposals to support the commercial team.
  • Identify when specialists from other service lines or knowledge areas are needed to enhance client advisory.
  • Implement mechanisms to identify and control commercial risks during the pre-sales phase.
  • Analyze and interpret risks before project initiation and communicate them to Operations.
  • Engage directly in delivering services for highly complex and high-risk projects, in coordination with Operations.
  • Develop new methodologies within their field of responsibility to impact the work of others and improve area outcomes.
  • Evaluate implementation results against the proposed solution, assessing efficiency and customer satisfaction.

Acts as a role model for the team, managing their development as a People Lead :

  • Establish and implement a communication strategy to clearly define team objectives.
  • Develop and manage talent within the team, leveraging tools to enhance people and organizational goals.
  • Conduct logical analyses, identify issues, seek and interpret relevant information to share and coordinate data within the team, and help remove obstacles to progress.
  • Support, encourage, and motivate team members to foster commitment to the organization and area objectives.
  • Listen to team members, gather their professional and personal needs, and collaborate with HR to facilitate career development.
  • Participate in decision-making regarding professional development, evaluation, and team performance.

    • Qualifications & Skills

  • Bachelor's degree in Computer Engineering, Business Administration, or a related field (or equivalent vocational training).
  • Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
  • Extensive experience in business data collection, interpretation, and process optimization.
  • At least 5 years of experience in a similar role (Project Manager / Solution Architect).
  • Proficiency in software tools related to the core technologies of the implemented applications.
  • Collaboration with business units and technology teams to enhance services, environments, and customer experience.
  • Data Engineering & Cloud : Talend, Pentaho, Datorama, SQL, Python.
  • Analytics & BI : Tableau, Power BI, Salesforce CRM Analytics.
  • Languages : English proficiency.

    • WHAT DO WE OFFER

  • Permanent contract.
  • Flexible Schedule. We make it easy. Balance your professional and personal life.
  • Certifications plan. Improve your skills and get the official certificate from our main partners.
  • Home Office. You decide and we support you.
  • Flexible retribution (public transport ticket, Ticket restaurant, ...).
  • Health insurance.
  • OMEGA in action. Our commitment to a better society is not just an intention.
  • Professional development : Evolve, grow and get where you want to go.

    • About us

    Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 Iberia. At Omega CRM, we believe in growth through people – guided by our values : Talent, #Flexibility, #Commitment, and #Together.

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    Data Manager • islas baleares, España