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Application Support

Application Support

SportradarSevilla, Andalucía, Spain
Hace más de 30 días
Descripción del trabajo

COMPANY DESCRIPTION :

Sportradar is a global leader provide cuttingedge data solutions and services to media companies bookmakers sports federations (NBA NHL Nascar) and state authorities. We are the trusted partner of more than 1000 companies in over 100 countries and we employ over 2000 people in more than 30 locations around the world.

The Office in Seville is responsible for developing and maintaining the Upstream Data platform of Sportradars worldleading sports betting services providing data to hundreds of Bookmakers around the globe seen by millions of users daily and supporting more than 100k transactions per second.

We are always looking for motivated confident teamoriented individuals who possess excellent skills and strive for best practices.

THE ROLE :

How Will Success Be Evaluated

  • Quality and performance in the work assigned by the line manager.
  • Quality and accuracy in tickets resolution.
  • Quality in the creation of documentation.

MAIN RESPONSABILITIES

  • Providing technical support and proactively ensuring that SLAs agreed with customers are met.
  • Communicating with the customers and stakeholders about progress of incident escalations.
  • Ensure escalation procedures are followed.
  • Logs analysis and troubleshooting.
  • Monitoring tool analysis.
  • Ensure documentation is updated.

    • REQUIREMENTS :

  • Proven working experience in support service second line or equivalent role.
  • Experience and understanding of SQL language.
  • Windows Server (or 2022) Administration or Linux Server (RedHat CentOS or Oracle Linux) Administration.
  • Log file analysis understanding.
  • TCP / IP Networks basic concepts knowledge and internet network knowledge.
  • Any monitoring system software development or system administration experience.
  • Adherence to IT policies and processes to ensure consistent quality of service.
  • Experience with GitLab or any CD / CI tool would be an advantage.
  • Strong customer service approach.
  • Persistent will not leave a work undone.
  • Demonstrated Teamwork attitude and experience.
  • Honest able to learn quickly.
  • Loyal and committed to the objectives of team and company.
  • English level B2.
  • Oracle DB Administration experience would be a plus.

    • Additional Information :

    At Sportradar we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs facilities and employment opportunities. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) we believe skills evolve over time. If youre willing to learn and grow with us we invite you to join our team!

    Remote Work : Employment Type :

    Fulltime

    Key Skills

    Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

    Experience : years

    Vacancy : 1

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    Application Support • Sevilla, Andalucía, Spain