Customer Success Specialist

Here at Mize, as a genuine people-centric company we believe that a good manager can take you to the next level both professionally and personally.

Our mission is to find the best match between the team members, to empower each other, as that’s how we reach our company goals!

Mize is a Fintech-travel start-up headquartered in Tel Aviv, with additional offices in Argentina, Spain, the UK, the US, China, and India. We leverage high-end technology to address the evolving challenges in the travel industry, delivering real financial value to our extensive network of clients and generating $12 Billion in sales annually.

As a Customer Success Manager at Mize, you will play a crucial role in building and managing long-term relationships with our clients. You'll be part of an agile team in Tel Aviv, working alongside welcoming, hard-working, and fun individuals dedicated to influencing the product from overall experience to development.

Responsibilities :

• Building and managing long-term relationships with our clients
• Enhancing client results and proactively pushing for expansion
• Enhancing customer experience through product support
• Conduct onboarding and training sessions for clients
• Analyze and provide insights on client-business interactions
• Utilize data to identify opportunities for improvement and growth
• Handle customer requests and complaints effectively and promptly
• Work towards solutions that align with both customer needs and company objectives
• Manage communication infrastructure to ensure efficient and effective client communication

Requirements :

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