Fashion Customer Service Representative - German

Description

DescriptionTeleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for Customer Service Representatives, eager to work for a leading Fashion Brand headquartered in Barcelona.ResponsibilitiesReceive incoming telephone calls from new and existing customersManage customers' orders, changes and returns of products and / or services according to ensure timely and accurate product and service deliveryProvide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales

Requirements

RequirementsKey CompetenciesData accuracyAttention to detailAbility to gain immediate credibility and trustExceptional communication skillsPC and system literateCandidate ProfileConfident and enthusiastic.The ability to work well as part of a team as well as independentlyC2 level of GermanFluency in EnglishFirst class written, verbal and interpersonal skillsNumerate and articulateWell organized, reliable and thorough

Offer

BenefitsWhat we offer38,5 hours / week, from Monday to Friday, from 9.00 to 18.00Salary : 17.769€ gross / yearTemporary contractReferral Program : Bring a Friend and get a Referral fee (up to 2.000€ depending on the language / project)Individual career paths to grow within the projectWe are one of the world's largest provider of contact center servicesEngage in an excellent work environment and team building activities.Dynamic and international environment