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Customer Service Representative Wholesale - Portuguese and Spanish

Customer Service Representative Wholesale - Portuguese and Spanish

SkechersMadrid, Comunidad de Madrid, Spain
Hace 13 días
Descripción del trabajo

Customer Service Representative Wholesale - Portuguese and Spanish

JOB SUMMARY

Responsible for all matters about Wholesale Customers from Portugal and Spain.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • CUSTOMERS ACCOUNTS MAINTENANCE
  • Monitor Order Flow : Oversee all orders moving through Wholesale system.
  • Guarantee the highest level of Customer Service to our wholesale customers.
  • Offer an after-sale service that adds value to the relationship with the customer.
  • Management of calls, orders, reorders, store service support, labelling, logistics matters.
  • EDI Integration.
  • Reporting and sales analysis.
  • Refunds and Exchange : Perform any necessary refunds or exchanges in line with company policies and procedures.
  • Emails management.
  • Research and resolve consumer concerns in a timely and professional manner, within company guidelines and policies.
  • AUDIT (SOXX) : Working in line with SOXX policies and procedures.
  • OTHER DEPARTMENTS
  • Providing support for the Customer Service Department when resources are low.
  • GENERAL
  • Communication with other departments.
  • Ad-hoc duties and responsibilities as requested / assigned by the Customer Service Manager.

ESSENTIAL SKILLS & EXPERIENCE

  • Good presentation and numeracy.
  • Proficient in Word, Excel, and Outlook.
  • Good computer skills.
  • Data entry.
  • Accuracy (alpha and numeric).
  • Ability to interpret documents such as customer orders, e-mails, safety rules, policies and procedures, and operating / maintenance instructions.
  • Capacity to work under pressure with peak of high volume of consumer requests.
  • Portuguese and Spanish bilingual and English intermediate.

    • J-18808-Ljbffr