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Catalan Payment Account Specialist in Lisbon-1000 euros Bonus (with relocation)

Catalan Payment Account Specialist in Lisbon-1000 euros Bonus (with relocation)

Cross Border TalentsManresa, Spain
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
  • Quick Apply
Descripción del trabajo

We are looking for a Payment Account Specialist for the Catalan market.

  • Welcome Bonus : 1,000 euros
  • Start Date : March 27, 2025
  • Health Insurance from Day 1
  • 6-Month Renewable Contract

Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and professionalism? Join our global payment solutions team

  • in Lisbon and elevate your career in financial customer support!

    • Responsibilities

  • Assist Catalan-speaking customers via phone, email, and chat.
  • Provide expert support on payment transactions, security procedures, and account management.
  • Troubleshoot technical issues and escalate complex cases when necessary.
  • Maintain accurate records of customer interactions and solutions provided.
  • Collaborate with internal teams to enhance customer experience and service efficiency.

    • Working Hours & Location

  • Onsite in Lisbon
  • Monday to Sunday - 24 / 7 Rotative Shifts (including night shifts).
  • 40 hours per week - 8-hour shifts - 2 rotative days off

    • Mandatory Requirements

  • C2 Catalan speaker + C1 English proficiency (language levels are mandatory).
  • EU nationality or valid Portuguese residence permit (Manifestation of Interest or Residence Permit Card required).
  • Customer support experience in a call center is a must.
  • Strong communication and problem-solving skills.
  • Ability to multitask and handle high-pressure situations professionally.

    • Salary & Benefits

  • Total Compensation : Approx. 1,098 / month (paid in 12 months), including :
  • Base Salary
  • Complexity Bonus
  • Meal Allowance
  • Transport Allowance
  • Health Insurance : Provided from Day 1 (free after 6 months).
  • 1,000 Welcome Bonus (separate from the monthly salary).

    • Relocation Package

  • Accomodation in a private bedroom for 280 euros per month (discounted on the salary)
  • Flight reimbursement after 6 months

    • Why Join Us?

  • Be part of a global payment solutions leader
  • Career growth opportunities in a dynamic industry.
  • Work with a diverse and supportive team.

    • If you are interested, send your CV !