Sales Application Specialist (Pais Vasco, Cantabria, Asturias)

Job Summary

The Sales Application Specialist (SAS) of ACDx will be responsible for sales, promotion, applications, customer trainings, demonstrations and technical support to the customers to guarantee the right performance of reagents, instruments and IT solutions in ACDx with Werfen solutions.

The SAS ACDx will provide our customers with solutions that adapt to their changing needs, creating a relationship of trust that will bring value to our customers and the Company in the medium and long term.

Key Accountabilities

• Achieve sales and commercial targets established by the Company.
• Provides clinical support.
• Customer advisory in improving laboratory organization and providing the best solutions considering the customer needs
• Continued attention to the customer, providing product information, encouraging the cross-selling and introducing new techniques, based on cost / efficiency.
• Capable of presenting ACDx products and concepts to institutions, end-user groups, clinicians, and expert groups.
• Capable of presenting PBM products and concepts to institutions, end-user groups, clinicians, and expert groups.
• Organize special visits with Product Managers when needed.
• Coordinate instrument installations interacting with the different departments involved (Logistics, Technical Service, Product Managers, ...)
• Perform demonstrations and build trust in our solutions
• Keep the training level of our user’s analyzers and reagents and manage the appropriate documentation.
• Work together with the KAM and Business Unit in the management of opportunities and risks
• Check the service level offered by the different departments of the Company assigned centers reducing the risk of complaints.
• Provide troubleshooting for technical enquiries.
• Solves product incidents at technical level in coordination with HelpLine, Technical Service and Product Managers.
• Tender management (specification and profitability analysis, preparation of the necessary documentation, litigation support).
• Provides first level (remote and / or on-site) of technical support to customer accounts regarding the products, applications and operations, assisting them with the integration of systems in their laboratories.
• Ensures the Compliance with Ethical Code.

Networking / Key relationships