Delivery Manager - Spanish Speaker

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Join to apply for the Delivery Manager - Spanish Speaker role at Cytora

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We are a high-growth Series-B InsurTech start-up using data and machine learning to revolutionize the insurance industry. You will be joining a strong and mission driven team, working to build a customer facing product that fundamentally changes the way insurers evaluate risk, enabling them to move from highly manual workflows to digital risk flows.

The Role

You're part of the Customer Success Team, reporting to the Head of Delivery where you will utilise your stakeholder management experience to support customer engagement and growth but will predominantly use your project management expertise to manage resources both internally and externally to ensure initial deployments are successful and set up with appropriate governance and benefit measures in place .

If you're passionate about agile delivery and are ready for the next phase of our exciting journey, we want to hear from you.

What we are looking for :

• Process : Ensure your team follows our internal delivery best practices.
• Communication : Effectively communicates across technical and non-technical boundaries, building trust and authenticity.
• Delivery Momentum : Optimises team flow, addresses issues, and builds agile capabilities within the team.
• Planning : Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realisation.
• Team Dynamics and Collaboration : Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision.
• Lifecycle Perspective : Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement.
• Team Management : Effectively manages a business analyst and a Customer Engineer.
• Stakeholder Management : Builds a close relationship to internal and external key stakeholders and ensures continuous engagement.

Skills required to be successful :

Bonus Points :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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