E-Commerce Customer Service Agent with Czech / Slovak

Are you passionate about helping others and creating memorable experiences? Do you thrive in dynamic, growing environments? If so, we have an exciting opportunity for you!

Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for a dedicated and enthusiastic Customer Service Representative to join their team. In this role, you will be the friendly and knowledgeable first point of contact for customers across Europe.

If you excel in delivering outstanding service, possess exceptional communication skills, and are eager to be part of a diverse and supportive team, this could be the perfect next step in your career!

Key Languages :

Native or full professional level of Czech and / or Slovak

Full professional level of English

Main Responsibilities :

• Be the First Point of Contact : Engage with customers via phone (80%), email, and chat, providing prompt and effective support
• Deliver Outstanding Service : Ensure a top-notch customer experience with a strong emphasis on quality and satisfaction, specifically for the Slovakian / Czech market
• Manage Customer Interactions : Efficiently register customer data, process orders, coordinate shipments, handle returns, and manage warranty claims using our CRM system
• Stay Informed : Keep up-to-date with our company’s products to provide accurate and helpful information

Core Skills / experience :

What's on offer :

Our recruitment process? :