IT Support Engineer {FULLY REMOTE}

Responsibilities

1.Technical Support & Troubleshooting

Provide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions.

Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.

2. Project & Customer Support

Support sales and project teams with technical expertise during pre-sales, project execution, and after-sales phases.

Liaise closely with service, repair, and R&D departments to ensure efficient issue resolution and continuous improvement.

3.Documentation & Process Development

Create and maintain technical documentation, commissioning guidelines, and troubleshooting manuals for Residential and C&I products.

Contribute to the development and optimization of technical support processes to improve customer experience and efficiency.

4.Training & Events

Deliver technical training and workshops for installers, partners, and customers.

Represent the company at trade fairs, exhibitions, and customer events, showcasing technical expertise.

Qualifications :

Bachelor’s degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or a related field; direct experience in the solar PV and / or energy storage industry is highly preferred.

Strong technical knowledge of C&I inverters, battery storage systems, and grid connection requirements.

Proven experience in technical support, project engineering, or system commissioning within the renewable energy sector.

Solution-oriented mindset with strong analytical and problem-solving skills.

Experience collaborating across departments (sales, service, R&D) and managing technical escalations.

Ability to work independently and as part of an international team.

Excellent communication skills; professional proficiency in Spanish and English is required. Knowledge of additional European languages is an advantage.