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Ascendion
Agentic AI – Customer SuccessAscendion • Madrid, Spain
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Agentic AI – Customer Success

Agentic AI – Customer Success

Ascendion • Madrid, Spain
Hace 8 días
Descripción del trabajo
Role Summary: Agentic AI – Customer Success / Enablement Hybrid role based in Madrid, candidate should be ok to visit office 1-2 times in a Months. We are looking for a

technical, customer‑facing professional

with hands‑on experience in

Agentic AI

who can act as an

enabler for clients and internal engineering teams . This role combines

customer success ,

AI/ML fundamentals , and

engineering workflows

to drive adoption, troubleshooting, and continuous improvement of an internal Agentic AI platform.

Key Responsibilities Act as a

technical enabler

for customers adopting

Agentic AI , supporting use cases such as agent design, fine‑tuning, debugging, and troubleshooting. Serve as the

first point of contact

for engineering teams using the internal

Agentic AI platform . Help clients and internal teams

understand, design, fine‑tune, and build AI agents

aligned to business and engineering workflows. Drive

adoption and successful implementation

of Agentic AI solutions across customer teams. Provide

hands‑on support

for issue triage, root‑cause analysis, and escalation when required. Collaborate closely with product, platform, and engineering teams to relay customer feedback and improve platform usability. Support

architecture reviews, design discussions, and agent discovery conversations . Contribute to

enablement activities

including demos, documentation, best practices, and training materials.

Required Experience & Skills Strong

technical background

with prior experience in: Software Engineering, DevOps, QA, or Platform Engineering 2–4 years of experience

in

Customer Success , Technical Account Management, or a similar

customer‑facing role . Solid understanding of: Software development life cycle (SDLC) DevOps workflows and engineering best practices Foundational knowledge of

AI/ML concepts , with a strong interest or hands‑on exposure to

Agentic AI systems . Ability to bridge the gap between

engineering teams and customers , translating technical concepts into practical guidance. Comfortable troubleshooting complex systems and working in fast‑paced, evolving environments.

What Makes This Role Unique Combines

customer success

with

hands‑on Agentic AI enablement . Focused on

real‑world adoption , not just theory—helping teams successfully use AI agents in production. High interaction with

engineering, platform, and product teams , making it both technical and relationship‑driven

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Agentic AI – Customer Success • Madrid, Spain

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