Descripción del trabajoRole Summary: Agentic AI – Customer Success / Enablement Hybrid role based in Madrid, candidate should be ok to visit office 1-2 times in a Months. We are looking for a
technical, customer‑facing professional
with hands‑on experience in
Agentic AI
who can act as an
enabler for clients and internal engineering teams . This role combines
customer success ,
AI/ML fundamentals , and
engineering workflows
to drive adoption, troubleshooting, and continuous improvement of an internal Agentic AI platform.
Key Responsibilities Act as a
technical enabler
for customers adopting
Agentic AI , supporting use cases such as agent design, fine‑tuning, debugging, and troubleshooting. Serve as the
first point of contact
for engineering teams using the internal
Agentic AI platform . Help clients and internal teams
understand, design, fine‑tune, and build AI agents
aligned to business and engineering workflows. Drive
adoption and successful implementation
of Agentic AI solutions across customer teams. Provide
hands‑on support
for issue triage, root‑cause analysis, and escalation when required. Collaborate closely with product, platform, and engineering teams to relay customer feedback and improve platform usability. Support
architecture reviews, design discussions, and agent discovery conversations . Contribute to
enablement activities
including demos, documentation, best practices, and training materials.
Required Experience & Skills Strong
technical background
with prior experience in: Software Engineering, DevOps, QA, or Platform Engineering 2–4 years of experience
in
Customer Success , Technical Account Management, or a similar
customer‑facing role . Solid understanding of: Software development life cycle (SDLC) DevOps workflows and engineering best practices Foundational knowledge of
AI/ML concepts , with a strong interest or hands‑on exposure to
Agentic AI systems . Ability to bridge the gap between
engineering teams and customers , translating technical concepts into practical guidance. Comfortable troubleshooting complex systems and working in fast‑paced, evolving environments.
What Makes This Role Unique Combines
customer success
with
hands‑on Agentic AI enablement . Focused on
real‑world adoption , not just theory—helping teams successfully use AI agents in production. High interaction with
engineering, platform, and product teams , making it both technical and relationship‑driven