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User / System Supporter Professional

User / System Supporter Professional

Seargin, , Spain, España
Hace más de 30 días
Descripción del trabajo
  • Provide daily technical support for the External Video Platform (Aurora), helping users with upload, access, and playback issues.
  • Platform Maintenance & Migration
  • Support the migration and maintenance of content from platforms like Vimeo or YouTube.

    • Documentation & Training
    • Create and maintain user guides, how-to materials, and best practice documentation.

    • Work with cross-functional teams to resolve issues and escalate when needed.
    • Platform Monitoring
    • Monitor system performance and suggest improvements to enhance stability and usability.

      Requirements

    • Experience in Video Platform Support
    • Hands-on experience with platforms like Vimeo, YouTube, or similar video hosting tools.

    • Communication Skills
    • Strong ability to clearly document and communicate with both technical and non-technical audiences.

    • Comfortable working with cross-functional teams in a support role.
    • Education
    • Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).

      What we offer

    • B2B Contract
    • Employment based on a B2B contract

    • Stable and Dynamic International Firm
    • Opportunity to work in a stable, dynamically developing international company.

    • Engaging Projects and Latest IT
    • Chance to participate in interesting projects and work with the latest information technologies

    • Competitive Rates
    • Attractive remuneration rates offered

    • Renowned International Projects
    • Involvement in the most prestigious international projects.

    • Multisport and Private Medical Care
    • Access to Multisport benefits and private healthcare services.

      Nice to have

    • Experience in Enterprise Environments
    • Prior exposure to corporate video platforms and enterprise-grade video communication solutions.

    • Ability to create user-focused support documentation and training materials.
    • Work with us

      Apply & join the team

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    Professional • , , Spain, España