Customer Service Manager

Job Title : DMC Customer Service Manager

Salary : €28,000 - €30,000 gross per year + Bonus

Location : Madrid, Spain

A well-established, boutique destination management company based in Madrid, specializing in tailor-made cultural and luxury travel experiences across Southern Europe. The team is bilingual and internationally minded, combining deep local expertise with a personalized approach to service.

They design high-end, customized itineraries that highlight art, history, gastronomy, and wine, collaborating with trusted local partners to deliver authentic and seamless experiences for discerning travellers. Known for their professionalism, creativity, and attention to detail, they have earned a strong reputation among top travel advisors and clients worldwide.

As a DMC Customer service manager you will work Monday to Friday on reservations, speaking with providers and clients. If you have previous experience in hospitality or travel industry as a sales manager, group coordinator or concierge, and speak Spanish and English we would love to hear from you!

The ideal candidate :

• Previous experience in Travel or hospitality Industry at least 3-5 years at level of sales manager, group coordinator, concierge
• Proficiency in English and Spanish required
• Detail oriented team player, we work individually and in teams
• Well-educated, knowledge of the Spanish & Portuguese market is a plus
• Experience working with Americans is a plus
• Strong business sense and industry experience
• Excellent leadership, coaching and people management skills

Responsibilities :

Perks :

Job Title : DMC Customer Service Manager

Salary : €28,000 - €30,000 gross per year + Bonus

Location : Madrid, Spain

If you would like to have more information about the role, please apply or send your cv to

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