It Business Process Specialist - Remote

Omega CRM Consulting is looking for a IT Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies.

The system lead is responsible for :

• System Lifecylce / Compliance documentation
• Coordinating and scheduling backup / recovery & Performing Disaster Recovery Testing
• Service Level Agreement monitoring
• Access & identity monitoring
• Coordinating (but not performing) server and database patches
• (Audit trail &) error log monitoring
• Enhancementconfiguration changes to software
• Coordinating software management
• Interfacing / Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
• Performing Incident & Problem Management
• Performing System Lead GxP Assessments in coordination with Validation Manager
• Performing Change Management
• Supporting Deviation and CAPA management
• Performing frequent system performance checks
• Drive the system lifecycle management
• Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items
• Decommissioning (Retiring) systems
• Coordinating System Archiving

Experience & Skills

What do We offer

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.