Salesforce Technical Lead

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and providing a unique customer relationship focus on innovation. The company is seeking a Technical Lead .

MAIN TASKS :

• Support sales and functional teams in assigned accounts with technical knowledge : solution design, estimation, and assumptions.
• Assist the Project Manager / Delivery Manager in technical leadership, offering comprehensive platform knowledge and identifying optimal solutions to meet project requirements.
• Detect and notify risks related to project / client profitability.
• Ensure smooth project progress concerning scope, schedule, and costs, alerting on deviations.
• Achieve technical objectives and ensure compliance with Omega's quality standards.
• Supervise effort estimations during testing phases.
• Collaborate in project demos and deliver technical documentation.
• Participate in team development and training, providing technical guidance.
• Identify technical Up & Cross Selling opportunities and methodological improvements.
• Contribute to Omega's community of practice with thought leadership and mentoring.

REQUIRED EXPERIENCE :

WHAT WE OFFER

About us

Omega CRM, a Merkle company, is a global digital firm specializing in enhancing the Business Experience (BX) through customer-centric solutions, technology, data, and AI.

Part of the dentsu group, we are the largest Customer Experience Management agency in Spain, with over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications. We serve key industries including retail, healthcare, pharma, real estate, education, and non-profit, delivering omnichannel customer experiences.

Client satisfaction is paramount (rating : 4.9 / 5), and we have received awards like Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

We believe in growth through people, guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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