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Customer Support Officer (English & Spanish Speaking) Buen Salario

Customer Support Officer (English & Spanish Speaking) Buen Salario

WhatJobsCiudad Real, Castilla-La Mancha, España
Hace 8 días
Descripción del trabajo

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (Spanish / English speaking) to join our growing and dynamic customer support team, fully remotely!

Job Description :

  • Provide support to customers via live chat, email, and / or telephone.
  • Resolve client queries and provide support when required.
  • Act as the liaison between client requests, customer service, and back-office operations.
  • Offer support to the Business Development Managers.
  • Ensure all client requests are processed on time with no delays.
  • Provide quality customer support during the account opening stages and throughout the trading account.
  • Promote the Company’s services.
  • Draft, monitor daily reports, and complete tasks assigned by the Head of Department or Management.

Job Requirements :

  • Business fluency in English AND Spanish, both verbal and written.
  • Previous relevant experience (6 months-2 years) in online customer support or a similar role.
  • Experience and knowledge of using Microsoft Office / Outlook.
  • University Degree in Business Administration or a relevant field.
  • Ability to work under pressure in a fast-paced environment.
  • Excellent communication and multitasking skills.
  • Good time management and ability to prioritize.
  • Attention to detail.
  • Initiative to find answers to new questions.
  • Ability to diagnose and resolve problems.

    • Remuneration & Benefits :

  • Competitive salary based on experience and skills.
  • Performance-based bonus (monthly).
  • Full remote work.
  • Friendly, fast-paced, multinational, and supportive environment.
  • Career development opportunities.

    • Working Hours :

  • Monday-Friday, 9-hour shifts including 1-hour lunch break (on a weekly rotation).
  • Shift times between 07 : 00-22 : 00 Cyprus time, including one week night shift per month.
  • Twice a year, for one month, working hours may be Saturday-Wednesday (Thursday & Friday off), from 12 : 00-20 : 00 Cyprus time.

    • J-18808-Ljbffr

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    Customer Support Officer English Spanish Speaking • Ciudad Real, Castilla-La Mancha, España