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Dutch Customer Experience Specialist In Valencia HAT-440

Dutch Customer Experience Specialist In Valencia HAT-440

Cross Border TalentsValencia, Comunidad Valenciana, Spain
Hace 1 día
Descripción del trabajo

Join Our Team as a Customer Experience Specialist in Valencia!

Position : Customer Experience Specialist

Location : Valencia, Spain

Employment Type : Full-time (39 hours)

Compensation : Competitive base salary

Are you passionate about delivering exceptional customer service? Join our dynamic team in Valencia as a Customer Experience Specialist and help create memorable experiences for our customers!

What You'll Do :

  • Engage with Customers : Communicate effectively through phone, email, chat, and social media to provide top-notch support.
  • Personalize Interactions : Utilize your extraordinary communication skills—listening, empathy, and personalization—to make every customer feel valued.
  • Guide and Assist : Help customers with their inquiries, ensuring they receive the right solutions and leave with a smile.
  • Enhance Processes : Identify customer needs and escalate issues internally to improve our services and processes.
  • Drive Performance : Focus on key performance indicators like Customer Satisfaction, quality, and productivity to achieve outstanding results.
  • Boost Retention : Maintain high customer satisfaction and retention through impactful experiences.

Who We're Looking For :

  • Language Proficiency : Excellent Dutch (C2) skills with a strong command of English (C1 level).
  • Problem-Solver : A smart and enthusiastic individual who excels in customer service and has a keen eye for detail.
  • Empathetic Approach : Calm and understanding when dealing with challenging customer situations.
  • Curious and Creative : A love for investigation and using creative problem-solving skills to ensure satisfaction.
  • Target-Driven : Aiming to exceed expectations and achieve outstanding results.

    • What We Offer :

  • Attractive Remuneration : Competitive salary based on experience, skills, and performance.
  • Flexible Shifts : Work shifts between 9 : 00 AM and 11 : 00 PM, with opportunities for late-night shifts (2 : 00 PM - 11 : 00 PM).
  • On-Site Environment : Fully on-site role (no remote work available).
  • Diverse Team : Be part of a dynamic international team representing over 25 nationalities.
  • Employee Benefits : Enjoy a benefit program that includes free breakfast / lunch, sports classes, Spanish lessons, Friday drinks, and exciting team events.
  • Career Growth : Thrive in a high-performance culture that supports your career development within the organization.
  • Administrative Support : Receive assistance with Spanish administration matters.

    • Ready to elevate your career in customer experience? Apply now and become a key player in our exciting team in vibrant Valencia, Spain! Your journey to success starts here!

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