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Oracle HCM Support Lead

Oracle HCM Support Lead

UnilabsBarcelona, Catalonia, ES
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
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Descripción del trabajo

Unilabs is seeking an Oracle HCM Support Lead to oversee and manage the support activities related to our Oracle HCM system. This role requires a strategic thinker with a deep understanding of HCM processes and a strong ability to lead a team.

Your key responsibilities and demonstrable experience will include :

  • Excellent knowledge of Oracle Cloud Human Capital Management Application functionality including Core HR, Absence Management, Talent Management Compensation  and Performance Mgt) and Oracle Guided Learning.
  • Strong Functional expertise covering all Oracle SaaS Applications supporting technologies such as Workflow, HCM Export, HDL, APIs and Cloud Security
  • Strong functional knowledge of Oracle HCM Cloud Applications not currently implemented such as ORC, Learning Management etc., is also desirable
  • Ability to be hands-on, resolving Level 2 and Level 3 support tickets
  • Previous experience of regression testing Oracle Quarterly release upgrades
  • Strong Support Team and people management skills are essential, along with excellent communication and stakeholder management skills.
  • Produce Weekly Status Reporting including key performance indicators
  • Building and maintaining strong internal relationship with IT and HR communities along with external suppliers is essential.

Requirements

  • Bachelor's degree in Human Resources, Information Technology, or a related field.
  • A minimum of 6 years of experience in Oracle HCM support or similar roles.
  • In-depth knowledge of Oracle HCM modules and best practices.
  • Proven leadership skills, with experience managing a support team.
  • Excellent problem-solving abilities and analytical skills.
  • Strong communication skills, capable of engaging with stakeholders at all levels.
  • Experience with HCM data management and reporting tools is desired.
  • Oracle HCM certification is an advantage.