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B2B CX Specialist @ E-commerce in print (Dutch, German and French Native)

B2B CX Specialist @ E-commerce in print (Dutch, German and French Native)

weWowValencia, Comunidad Valenciana, Spain
Hace 23 días
Descripción del trabajo

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

This brand is a dynamic, growing company specializing in printing services for businesses. They focus on delivering high-quality, personalized printing solutions while ensuring exceptional customer service. With a strong emphasis on innovation, reliability, and customer satisfaction, they strive to provide tailored printing solutions that meet the unique needs of their clients. The company values teamwork, continuous improvement, and a customer-centric approach, making it a great place to work.

This isn't the start of a joke—it's an exciting opportunity! We’re assembling a dynamic team of three individuals to kick off a new project. We’re looking for :

  • 1 Native Dutch Speaker
  • 1 Native German Speaker
  • 1 Native French Speaker

If you’re passionate about being part of something fresh and exciting, and ready to bring your expertise to the table, we’d love to hear from you! Join us as we make things happen!

A day in the life of.

Customer satisfaction is at the heart of everything we do. As a B2B CX Specialist, you will be the first point of contact for our customers, guiding them through inquiries, solving problems, and offering valuable advice. Whether handling emails, calls, or chats, your ability to empathize and communicate effectively will ensure a top-notch customer experience. From answering delivery questions to resolving complaints and reviewing invoices, you’ll play a key role in keeping our customers happy and maintaining our high standards of service.

How you make an impact.

  • Engage with customers through email, phone, and chat in Dutch, German, or French, providing a friendly and professional experience
  • Offer expert product advice and troubleshoot issues to guide customers effectively
  • Resolve complaints promptly, ensuring complete customer satisfaction.
  • Track orders, deliveries, and billing questions, ensuring everything runs smoothly and efficiently
  • Maintain accurate records of customer interactions and requests, ensuring clarity across multiple systems

    • What we value in you.

  • Fluent communication skills in Dutch, German, and / or French (additional languages are a bonus) to connect effectively with customers
  • Passion for the printing or design world to bring a deeper understanding to customer inquiries
  • Customer-first mentality, offering empathetic support and personalized solutions across all communication channels
  • Creative problem-solving to swiftly resolve challenges and ensure a seamless customer experience
  • Adaptability to new systems and tools, easily switching between processes and platforms with ease

    • The extras you’ll love.

  • Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe
  • Breakfast and lunch on us – because fueling your day matters
  • Spanish health insurance – we've got your well-being covered
  • Free Spanish classes – unlock a new language and immerse yourself in the local culture
  • Career growth opportunities – take your skills to the next level with endless development paths
  • Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting
  • Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life

    • Join us for more than just a job—be part of an unforgettable journey!

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