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Technical Support Specialist - MADRID

Eurofirms Group | People firstmadrid, España

Hace 7 días

Descripción del trabajo

At Eurofirms Services, we are looking for a Technical Support Specialist to work in a world leading multinational company in information and communication technology (ICT) infrastructure and intelligent devices.

Main Responsibilities :

Responsibility Offline Technical support :

Daily Technical support to Service Center

Internal technical support for pending, complaints and legal cases

Repair quality monitoring and continuous improvement

Technical onsite visit in Repair Center. (ASC).

Technical Support Call Center :

Online (Call Center) support for technical escalation, identify typical issue and create internal FAQ

Weekly Crisis management Meeting with Online team

Technical and product training

Technical and repair training to Repair Center.

Product training to Repair Center. and Call Center

Product VOC monitoring and reporting

Skills and Experience needed :

Languages required : Spanish (Native / bilingual), English (Fluent), Portuguese (Nice to have)

Good excel skills (i.e. : vlookup, pivot table, etc…)

Good technical skills and interest in Consumer electronics products

Analytic and logic approach

Ability to multi-task and work under pressure

Preferably having experience in Technical support, Service or Training businesses

Conditions of the position

Contract Type : Indefinite whit us.

Location : Madrid. 100% on-site.

Schedule : Full time from Monday to Thursday from 09 : 30 to 18 : 30 and Friday from 09 : 30 to 16 : 00 with the breaks established by law.

Salary range : 21.000-33.000€ gross per annum.

200 per month in restaurant card.

Grow and evolve with us! We always give 100% in our projects!

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Technical Support Specialist • madrid, España