Business & Operations Director

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. With more than 300 dark stores across 11 countries, our DMART Operations team ensures millions of customers receive their orders quickly, accurately, and with the highest quality standards.

We are seeking a Regional Operational Excellence Manager to lead strategic initiatives and cross-functional improvement programs across our fulfillment network. This role is central to driving efficiency, scalability, and customer satisfaction at a truly global level.

Design and deliver regional projects that elevate fulfillment performance and operational efficiency

Picking productivity

Inventory accuracy and shrinkage

Data-Driven Execution : Use advanced analytics and benchmark against world-class fulfillment standards to identify and deliver high-impact initiatives

Partner with country operations, central functions, and senior leadership to align on improvement priorities, share best practices, and close performance gaps

Coach and develop local teams, team leads, and country managers in Lean thinking, performance management, and project delivery

Degree in Supply Chain, Engineering, Business, Operations, or a related field

Strong leadership, coaching, and communication skills, with the ability to influence and upskill teams both remotely and on-site

Advanced data analysis skills (Excel, Google Sheets, Grafana, Tableau), with the ability to translate insights into measurable outcomes

Highly analytical, KPI-driven, and execution-focused, with strong project management experience in fast-paced environments

Ability to align physical processes with digital systems to identify bottlenecks and unlock efficiencies

Strong stakeholder management skills and experience collaborating across functions and senior leadership

Fluent in English; additional languages are a plus