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Infrastructure Support Administrator

Infrastructure Support Administrator

UNICCValencia, Spain
Hace más de 30 días
Descripción del trabajo

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Purpose of the Position :

The purpose of this offer is to provide IT support to the Operational Resilience Team which ensures operational continuity of ADB (Asian Development Bank) IT services. The selected candidate will work in close collaboration with the IT Operational Resilience Team in Valencia, Spain and with the ADB IT teams in Manila, Philippines.

Objectives of the Programme :

The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.

Main duties and responsibilities :

The incumbent will work under the direct supervision and guidance of the Head of Customer IT Resilience Team (OPBR) and Chief, Business Solutions Section (OPB) within the Operations Division (OP) and in close collaboration with the ADB IT technical teams. The incumbent could be requested to do any others tasks of similar level in related fields.

Production Support :

  • Provide production support for ADB Middleware components, including Access Manager / Authentication, IBM-ISAM distributed infrastructure, Filenet, CPD, and J2EE
  • Administer Websphere application servers and the bespoke J2EE e-Banking application (CPD)

Troubleshooting and Incident Management :

  • Troubleshoot technical issues, adhering to ITIL best practices
  • Support incident and problem management, including participation in governance processes, such as the Change Advisory Board (CAB)

    • Lifecycle Maintenance :

  • Support the full lifecycle maintenance of relevant equipment and processes within your domain

    • Anomaly Detection and Monitoring :

  • Monitor the Middleware system for anomalies and escalate as necessary, ensuring system stability and security

    • Project Support :

  • Act as a technical member providing support for various projects within the IT landscape

    • Disaster Recovery and Business Continuity :

  • Contribute to the design, development, and maintenance of disaster recovery procedures
  • Under guidance, incorporate changes approved by the CAB into the procedures
  • Participate in the execution of recovery procedures and provide post-recovery support as needed

    • Collaboration :

  • Collaborate effectively with cross-functional teams within the organization to achieve common goals and resolve technical challenges

    • Documentation and Best Practices :

  • Maintain comprehensive technical documentation in line with industry best practices
  • Stay informed about and apply knowledge of cloud computing technology
  • Ensure familiarity with the organization’s business continuity framework