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SPORTS BOOKING ASSISTANT

SPORTS BOOKING ASSISTANT

Club La SantaLanzarote
Hace más de 30 días
Salario
1536,08 € mensual
Descripción del trabajo

Job description

Are you enthusiastic about sports and thrive in a customer-focused environment? We have a new opportunity as a Sports Booking Assistant. In this role, you´ll be the face of Club La Santa. Engaging with the guests, providing personalized assistance, and ensuring their experience exceeds their expectations will be a part of your day-to-day role. Whether it´s helping them secure their preferred sporting equipment, arranging private instructions and memorable excursions, or addressing any inquiries they may have, you´ll play a pivotal role in making their visit memorable and smooth.

Key responsibilities include

  • Provide excellent guest experience to Club La Santa guests, ensuring their needs are met promptly and professionally.
  • Hand out and maintain sporting equipment, ensuring it is in good condition and available for guest use.
  • Gain in-depth knowledge about Club La Santa, gaining a thorough understanding of our extensive range of activities and facilities available.
  • Booking private instructions for various sports activities offered at Club La Santa.
  • Booking various excursions for guests such as horseback riding, Teguise markets or a day trip to La Graciosa.
  • Booking and assisting with bus and taxi airport transfers for guests arriving and leaving Club La Santa.
  • Answer guest inquiries with an accountable mindset, providing accurate information and assistance.
  • Collaborate with a big Sports Booking team to ensure smooth operations.
  • Work with other departments such as events and evening entertainment for ad-hoc occasions of need.
  • Work with back office work answering emails, booking excursions, transfer etc.

About You (Essential Knowledge)

  • 2 + years of customer service experience.
  • Excellent English communication skills as well as speaking a second language (Spanish or Danish is preferred).
  • Knowledge of working with computers and associated programs (e.g. Microsoft Teams, Word, Excel, etc).
  • Ability to lead, motivate and train green team staff working in Sports Booking.
  • Ability to communicate relevantly with guests of all ages, Sports Booking staff, Green Team staff and wider staff within the resort.
  • Work well under pressure, with an ability to be solution-oriented with new ideas.
  • Self-motivated to professionally develop, participate in team meetings and work independently when required.
  • Smiley, happy person with a can-do attitude.
  • Valid European drivers license.

    • About You (Beneficial Knowledge)

  • Preferably customer service experience from a sports or retail environment.
  • Spanish and / or Scandanavian language communication skills.

    • What do we offer

  • Permanent full time contract with 40 hrs. working week and 2 days off.
  • The salary is 1.536,08 € bruto per month, 12 times a year.
  • You will also receive three extra payments during the year : December, June and Holiday pay. These amounts will be calculated proportionally to the number of months the employee has been employed. The max you can receive is 1.536,08 € bruto (up to three times per year).
  • One free lunch will be provided on all working days.
  • Holiday : 30 days a year + 18 extra days of holiday as compensation for work on public holidays including holiday pay.
  • Subsidised shared accommodation at 191.76 € per month (the apartment is shared with another employee and consists of a living room with a small kitchen, bathroom and one bedroom).
  • Full use of world-class sporting facilities at Club La Santa.
  • Spanish Residency allowing for discounted travel within the Canary Islands and mainland Spain.
  • A learning environment with different possibilities to develop professionally and personally.
  • Support in organising the necessary documentation required for foreigners upon arrival in Spain.