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Customer Experience Specialist

Customer Experience Specialist

beBeeCustomerMadrid, ES
Hace 9 días
Descripción del trabajo

About us :

At Homeclub, we manage over 1,500 move-in ready, professionally decorated apartments designed to enhance client comfort and lifestyle.

Our goal is to make living well easy, wherever and whenever you choose. We envision a world full of possibilities where housing doesn't limit your options.

We are looking for talented individuals to join us on our exciting journey to redefine the rental market from Madrid to the world.

Our culture :

Our diverse and dynamic team of professionals from over 18 nationalities is united by a shared vision : to transform the global rental market.

At Homeclub, we foster a culture that values continuous learning, open feedback, and personal growth. Every team member is empowered to share new ideas and take ownership of their professional development in a flexible and collaborative environment.

Our hybrid work model adapts to individual needs, and we believe in celebrating together through after-work events or recognizing every achievement big or small.

What you'll do :

  • Respond to phone calls emails and online chats in a professional courteous manner.
  • Efficiently address guest concerns and resolve issues to ensure their satisfaction.
  • Document and manage incidents using our Property Management System (PMS).
  • Coordinate with cleaning maintenance warehouse and quality teams to resolve on-site issues efficiently.
  • Maintain clear communication with all teams involved in guest satisfaction to optimize operational processes.
  • Keep meticulous records of interactions with guests.
  • Attend all the issues reported by guests during their stay in a timely professional manner in accordance with established Service Level Agreements Continuously monitor incidents until their complete resolution.

About you :

  • English level C1 / C2.
  • Available to work 16 hours on weekends (8 hours on Saturdays and 8 hours on Sundays).
  • Previous experience in customer service is a plus especially in roles involving issue resolution to ensure customer satisfaction including handling both inbound and outbound calls.

    • Why us?

  • A charming office in the center of Madrid.
  • An international work environment; we have more than 18 nationalities.
  • On your birthday we offer you a half day off.
  • Culture of ownership innovation training and feedback.
  • Flexible and dynamic work environment.
  • Free Drinks : we always provide tea and coffee.
  • After-work events and an amazing internal culture.
  • Internal growth opportunities.
  • Discounts at partner stores.
  • Discounts on our properties for your family and you.

    • Our core values guide our daily operations and make us a unique company because we work as a team prioritize customer service and seek excellence.

    At Homeclub, we believe in creating a positive inclusive work environment that empowers our team members to succeed.

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    Customer Experience Specialist • Madrid, ES