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Order to Cash Specialist

1420 Bacardi Espana, S.A.Cádiz, Andalucía, España

Hace 4 días

Descripción del trabajo

This is a unique opportunity to be part of our global customer service team and play an important role in our organization.

You will drive the customer service digitalization and transformation journey.

You will build deep partnership at a global and local level, across Bacardi.

You will play a major role in coordinating various customer service activities across the teams, located worldwide, ultimately helping Bacardi to deliver against our BEST10 growth aspirations to support sales.

ABOUT YOU

You have succeeded in customer service digitalization and have a track record in delivering transformation.

You are a highly enthusiastic and action-oriented person with strong interpersonal skills, having consumer and customer in your heart.

You are skilled at consistently building deep, trusting partnerships with Teams across the Company (supply plants & markets).

You have solid technical skills, eager for new technology and automation.

RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE

Overseeing all aspects of the order-to-cash process with planning & customer service teams, located worldwide, ensuring it is in line with the Company’s standards;
Driving order-to-cash digitalization to equip teams with the right tools and processes to provide the best customer experience, facilitating continuous improvement in the customer service area, leading order automation, right first-time order and other initiatives;
Playing a key role in the OTC function, being a system key user and customer service process lead (member of OTC BPL network), ensuring the user community is properly trained;
Controlling order processing efficiency, making sure customer service teams are following OTC golden rules, including product allocation, minimum order quantity, plant order lead times;
Participating in customer service specific activities, such as customer service SOX controls, closing and revenue recognition, customer data governance, some specific reports in the global planning and customer service area;
Ensuring backup within the Team when appropriate.

SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY

Business savvy and a good understanding of the consumer & customer needs;

Demonstrate accountability and capability to work independently with confidence to ask for support when required;

Ability to find effective ways of working within a matrix organization, and within a fast-changing environment;

Administration skills, analytical skills, and close attention to detail;

Ability to work with a large amount of data;

Managing stakeholder expectations in relation to delivery & execution;

Willingness to work collaboratively with teams across different geographies and cultures;

Bachelor’s degree in Business, Commerce, Logistics or equivalent;

Minimum 3 years of customer service, preferably in FMCG environment;

Key user level in SAP SD, preferably being involved in SAP deployment;

Expert level in Excel, MS Office and project management tools;

Experience in deployment of automated order management solutions and customer relationship management tools (i.e. Salesforce);

Building Power BI dashboards will be considered a strong competitive advantage.

PERSONAL QUALITIES – SHARE OUR FOUNDER’S PASSION AND ENTREPRENEURIAL FLAIR

Belonging : You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become.

Self-Awareness : You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others.

People Agility : You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance.

Results Agility : You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.

Mental Agility : You can think critically to penetrate complex problems and expand the possibilities by making fresh connections.

Change Agility : You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change.

Fearless : Adopting an agile mindset and being comfortable with trying new things and taking risks, without being reckless.

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs : Fearless, Family, Founder culture to the next level.

Disclaimer : Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity.

At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families.

Compensation, Paid Time Off & Retirement :

Competitive Pay Package

Competitive Holiday / Paid Time Off, plus additional days offered (i.e., volunteer day, allowing you to give back to the community)

Medical, Critical Illness, and Life Insurance

Employee Assistance Programs

Best-in-class, family-friendly, and inclusive leave policies

Additional Benefits

The benefits / perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Careers at Bacardi :

We are a family-owned spirits company with more than 160 years and seven generations of heritage. Our portfolio boasts more than 200 brands and labels including icons of today and of tomorrow. You could be part of this legacy. Are you ready to unleash your potential? Apply now.

About Us :

Bacardi is the world´s largest privately-held international spirits company. More than 8,000 people across the globe work toward a common purpose to Make Moments Matter. At Bacardi we are guided by our 3Fs culture of being Fearless, treating each other like Family, and having a Founders mentality.

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