[TLY-624] | Customer Experience Specialist (German Speaker)

The Offer

Work from a nice and modern office in Valencia.

Fully paid training before you start your job.

Paid breakfast and lunch.

Great work / life balance - work Monday-Friday, normal office hours (no night shifts).

Be a part of a scale-up business and a young work environment.

Development opportunities within the company.

Social events : mindfulness classes, Great Friday evening drinks, fitness bootcamps to stay fit and active.

Spanish classes.

Paid health insurance.

The Job

As a Customer Experience Specialist, you will support clients for the German version of E-Bay when sellers and buyers are connecting (for example payment issues, fraud, disagreement about items, etc.).

It is a dynamic role that requires adaptability and a customer-oriented mindset to ensure that every customer interaction leaves a positive impression.

Your daily work will include tasks like these :

• Support B2B customers over the phone, email, and chat.
• Communicate with customers to find the best solution to their problem.
• Brainstorm with your colleagues to improve the Customer Experience.
• Control and handle payment inquiries from sellers and buyers through various client platforms.
• Ensure improved Trustpilot reviews.
• Flag and escalate customer queries when needed to find the right resolution.
• Map and improve business processes to enhance the customer journey and satisfaction.

The Profile

You speak and write German at a native level and you are fluent in English (C1 or strong B2).

Experience in the customer support industry is a plus.

Education in business administration or finance or similar.

You have a basic understanding and level of computer handling skills (MS Office applications).

Excellent problem-solving skills with good inter-personal relationship-building skills (empathy, listening ability, communication, ability to remain calm in stressful situations).

Ability to manage multiple, competing priorities, duties, and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely.

The Employer

Our client is a multi-lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta.

Our client is specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe.

The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.

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